PRIVACY POLICY

Effective Date: 3/26/2023

Welcome to Keys Travel Escape! Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and engage with our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect
To provide you with customized travel packages and experiences, we may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, and any other information you provide when filling out forms or contacting us.
• Travel Preferences: Details about your travel interests, destinations, preferred accommodations, and activities.
• Payment Information: If you make a purchase or booking, we may collect payment details such as credit card information, which is processed securely through our payment gateway.
• Usage Data: Information about how you interact with our website, including IP addresses, browser types, pages visited, and the dates and times of your visits.

2. How We Use Your Information
We use your information to:

• Curate Personalized Travel Packages: Tailor travel packages and experiences based on your preferences and interests.
• Improve Our Services: Enhance and optimize our website and services based on user feedback and behavior.
• Process Transactions: Handle bookings, reservations, and payments securely.
• Communicate with You: Send updates, offers, and promotional materials related to travel packages and services that may interest you.
• Customer Support: Address any inquiries or issues you may have regarding our services.

3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Connections: Encryption of data transmitted between your device and our website.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits and updates to our systems.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that assist us in providing services, such as payment processors and travel partners. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
• Legal Requirements: Authorities or legal entities if required to comply with legal obligations or protect our rights.

5. Your Choices
You have the following rights regarding your personal information:

• Access and Correction: Request access to and correction of your personal information held by us.
• Opt-Out: Opt-out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Keys Travel Escape Ltd. Co
Lithia Springs, GA 30122
keystravelescape@outlook.com
678-842-8275

Thank you for choosing Keys Travel Escape. We value your trust and are committed to protecting your personal information.

----------

REFUND POLICY

All planning package sales [plan to travel fees] from ktetravels.com are final. 

Should you book and later decide to cancel, choose to book elsewhere, or choose to stop the planning process, this fee will be retained to compensate for our time in consultation, research, pricing, and support before, during and post travel. This fee is non-refundable, and non-transferrable.

In addition, this fee will not be applied to your booking. We pride ourselves in providing the best service. If you are dissatisfied, we will work diligently to resolve any issues. 

Upon receipt of your quote you will have 7 days to make any adjustments or changes to the options we send you. Once 7 days have passed, your quote will expire and you will be required to pay a reinstatement fee of $45.00 before we will continue with the planning process. This $45.00 will reactivate the planning phase for an additional 3 days.

Destination changes during or after research will also incur a $55.00 fee per change.

Changes to active bookings will incur a $55.00 post booking fee per change. This includes but is not limited to cancellations.